Care Guidance

Caring for your Flat Friend®

You have told us that you love your Flat Friend® and want to look after it carefully and the best way possible. To find how to best care for your Flat Friend® product, please select which product category your Flat Friend® product belongs to below and click on it.

Product-specific Care Instructions


Lambskin Soft Toys

Our Flat Friend® Lambskin Soft Toy is made from 100% Australian Premium Dense Soft and Luxurious Lambskin Fleece with no stuffing, which is pure fur and leather and all natural. For this reason, you cannot wash your Lambskin Soft Toy in a washing machine or submerge them in water, because you will destroy your Lambskin Soft toy—it will stiffen and lose its shape and loveliness.

If your Lambskin Soft Toy needs to be cleaned;

  • You can surface clean your Lambskin Soft Toy, do not let the leather get wet, use a wet cloth or sponge to clean the top of the fur. Wetting the leather will stiffen your Lambskin Soft Toy.
  • Use lukewarm clear water on a clean sponge or cloth and gently wipe the stain on the fur until it disappears.
  • If the stain is stubborn and needs detergent;
    • Use a small drop of a non-enzyme, delicate wool-wash on a wet clean sponge or cloth, and then
    • Use lukewarm clear water on a clean sponge or cloth and remove all the detergent and any leftover stain.
    • You must make certain that all the soap/detergent is removed.
  • The fur will be damp from the wet sponge or cloth, you must shake off any moisture.
  • To completely dry the Lambskin Soft Toy;
    • Lay the Lambskin Soft Toy flat on a towel,
    • Fold a towel over the Lambskin Soft Toy and gently press the towel on the soft toy to absorb excess moisture,
    • Place the Lambskin Soft Toy flat in a well-ventilated place to air dry,
    • Turn the Lambskin Soft Toy to air dry the other side,
    • Continue turning the Lambskin Soft Toy until both sides are completely air dried, do not use a tumble dryer or hang in the sun, it will damage and stiffen the leather.
  • Use a soft bristle grooming brush to remove any water spots and to freshen the fur. Please remember to only use a soft bristle brush and to brush in the same direction as the fur or grain otherwise you will pull the fur and damage your Lambskin Soft Toy.
  • You must make certain that the Lambskin Soft Toy is completely dry to avoid bacteria build up in the fur.

By carefully looking after your Flat Friend® Lambskin Soft Toy you will have many years of joy. Remember to always love your Flat Friend® Lambskin Soft Toy, otherwise it will feel sad and neglected!

DO NOT:

  • Wash your Lambskin Soft Toy in a washing machine.
  • Plunge your Lambskin Soft Toy in water.
  • Tumble Dry your Lambskin Soft Toy.
  • Wring or twist your Lambskin Soft Toy.
  • Place your Lambskin Soft Toy near or on a heater because leather/fur and direct heat don't mix!
  • Hang your Lambskin Soft Toy on a washing line because the sun, heat and hanging will make it lose its shape and will stiffen your Lambskin Soft Toy.
  • Use a hard or harsh bristle brush to brush the fur. Please remember to be gentle and brush your Lambskin Soft Toy with love and care, otherwise you will damage and hurt your loved Lambskin Soft Toy.

Animal Hand Puppets

You have told us that you love your Flat Friend® Animal Hand Puppet and have played with your puppet so much that it needs a clean. We use Premium Quality Soft and Luxurious fabric that best defines the colours of the animal. To give your Animal Hand Puppet form, structure and to make it easier and lovelier for you to hold and to bring to life, we use foam and stuff the hand puppet with soft and light polyester, and or polyester/cotton filling.

Our Flat Friend® Animal Hand Puppets are surface-washable, which means only the surface of the fabric can be wiped clean. Please do not use a washing machine or submerge your puppet in water, otherwise your puppet will die by losing its shape. The stuffing will become lumpy and you will destroy the foam and any other material we use to give the puppet form and structure.

If your Animal Hand Puppet needs to be cleaned;

  • You can surface clean your Animal Hand Puppet; that is the top of the fabric can we wiped with a wet cloth or sponge.
  • Use lukewarm clear water on a clean sponge or cloth and gently wipe the stain until it disappears.
  • If the stain is stubborn and needs detergent;
    • Use a small drop of a non-enzyme, delicate wool-wash on a wet clean sponge or cloth, and then
    • Use lukewarm clear water on a clean sponge or cloth and remove all the detergent and any leftover stain.
    • You must make certain that all the soap/detergent is removed.
  • The fabric will be damp from the wet sponge or cloth, you must shake off any moisture.
  • To completely dry your Animal Hand Puppet;
    • Lay the Animal Hand Puppet flat on a towel,
    • Fold a towel over the Animal Hand Puppet and gently press the towel on the Animal Hand Puppet to absorb excess moisture,
    • Place the Animal Hand Puppet in a well-ventilated place to air dry,
    • Keep turning the Animal Hand Puppet to completely air dry all sides.
  • Use a soft bristle grooming brush to remove any water spots and to freshen the fabric or fur. Please remember to only use a soft bristle brush and to brush in the same direction as the fabric, fur or grain otherwise you will pull the fabric or fur and damage your puppet,
  • If your puppet has long fur, a soft bristle brush will help to restore the fur.
  • When brushing you must brush with the fur or fabric grain, please do not brush against the fabric or fur grain this will damage the fabric.
  • You must make certain that the Animal Hand Puppet is completely dry to avoid bacteria build up in the fabric or fur.

By carefully looking after your Flat Friend® Animal Hand Puppet you will have many years of joy. Remember to always love your Flat Friend® Animal Hand Puppet, otherwise it will feel sad and neglected!

DO NOT:

  • Wash your Animal Hand Puppet in a washing machine.
  • Plunge or submerge your Animal Hand Puppet in water.
  • Tumble Dry your Animal Hand Puppet.
  • Wring or twist your Animal Hand Puppet.
  • Place your Animal Hand Puppet near or on a heater because your puppet will burn!
  • Hang your Animal Hand Puppet on a washing line because the sun, heat and hanging will make it lose its shape.
  • Use a hard or harsh bristle brush to brush the velour, fur or hair, please remember to be gentle and brush your Animal Hand Puppet with love and care, otherwise you will hurt and damage your loved Puppet.

Animal Finger Puppets

You have told us that you love your Flat Friend® Animal Finger Puppet and have played with your puppet so much that it needs a clean. We use Premium Quality Soft and Luxurious fabric that best defines the colours of the animal. To give your finger puppet form and structure, we slightly stuff the finger puppet with a very soft and light polyester, and or polyester/cotton filling. This means that your finger puppet will sit nicely on your finger making it easier and lovelier to hold—and to bring to life while playing.

Our Flat Friend® Animal Finger Puppets are surface-washable, which means only the surface of the fabric can be wiped clean. Please do not use a washing machine or submerge your puppet in water, otherwise your puppet will die by losing its shape.

If your Animal Finger Puppet needs to be cleaned;

  • You can surface clean your Animal Finger Puppet; that is the top of the fabric can we wiped with a wet cloth or sponge.
  • Use lukewarm clear water on a clean sponge or cloth and gently wipe the stain until it disappears.
  • If the stain is stubborn and needs detergent;
    • Use a small drop of a non-enzyme, delicate wool-wash on a wet clean sponge or cloth, and then
    • Use lukewarm clear water on a clean sponge or cloth and remove all the detergent and any leftover stain.
    • You must make certain that all the soap/detergent is removed.
  • The fabric will be damp from the wet sponge or cloth, you must shake off any moisture.
  • To completely dry your Animal Finger Puppet;
    • Lay the Animal Finger Puppet flat on a towel,
    • Fold a towel over the Animal Finger Puppet and gently press the towel on the Animal Finger Puppet to absorb excess moisture,
    • Place the Animal Finger Puppet in a well-ventilated place to air dry,
    • Keep turning the Animal Finger Puppet to completely air dry all sides.
  • Use a soft bristle grooming brush to remove any water spots and to freshen the fabric or fur. Please remember to only use a soft bristle brush and to brush in the same direction as the fabric, fur or grain otherwise you will pull the fabric or fur and damage your puppet,
  • If your puppet has long fur, a soft bristle brush will help to restore the fur.
  • When brushing you must brush with the fur or fabric grain, please do not brush against the fabric or fur grain this will damage the fabric.
  • You must make certain that the Animal Finger Puppet is completely dry to avoid bacteria build up in the fabric or fur.

By carefully looking after your Flat Friend® Animal Finger Puppet you will have many years of joy. Remember to always love your Flat Friend® Animal Finger Puppet, otherwise it will feel sad and neglected!

DO NOT:

  • Wash your Animal Finger Puppet in a washing machine.
  • Plunge or submerge your Animal Finger Puppet in water.
  • Tumble Dry your Animal Finger Puppet.
  • Wring or twist your Animal Finger Puppet.
  • Place your Animal Finger Puppet near or on a heater because your puppet will burn!
  • Hang your Animal Finger Puppet on a washing line because the sun, heat and hanging will make it lose its shape.
  • Use a hard or harsh bristle brush to brush the velour, fur or hair, please remember to be gentle and brush your Animal Finger Puppet with love and care, otherwise you will hurt and damage your loved Puppet.

Doll Hand Puppets

You have told us that you love your Flat Friend® Doll Hand Puppet and played with it so much that it needs a clean. We use premium quality soft and luxurious material to make your doll hand puppet, such as long fur for the hair and velour fabric for the body of your doll hand puppet. To give your doll hand puppet form, structure, and to make it easier and lovelier for you to hold and to bring to life while playing, we use foam and stuff the doll hand puppet with soft and light polyester, and or polyester/cotton filling.

Our Flat Friend® Doll Hand Puppets are surface-washable, which means only the surface of the fabric can be wiped clean. Please do not use a washing machine or submerge your puppet in water, otherwise your puppet will die by losing its shape. The stuffing will become lumpy and you will destroy the foam and any other material we use to give the puppet form and structure.

To clean the surface of the fabric used for the body of your doll hand puppet, you must remove all the clothing. The doll puppet clothing can be washed separately. After removing all your doll hand puppet’s clothing;

  • You can surface clean your Doll Hand Puppet; that is the top of the fabric can we wiped with a wet cloth or sponge.
  • Use lukewarm clear water on a clean sponge or cloth and gently wipe the stain until it disappears.
  • If the stain is stubborn and needs detergent;
    • Use a small drop of a non-enzyme, delicate wool-wash on a wet clean sponge or cloth, and then
    • Use lukewarm clear water on a clean sponge or cloth and remove all the detergent and any leftover stain.
    • You must make certain that all the soap/detergent is removed.
  • The fabric will be damp from the wet sponge or cloth, you must shake off any moisture.
  • To completely dry your Doll Hand Puppet;
    • Lay the Doll Hand Puppet flat on a towel,
    • Fold a towel over the Doll Hand Puppet and gently press the towel on the Doll Hand Puppet to absorb excess moisture,
    • Place the Doll Hand Puppet in a well-ventilated place to air dry,
    • Keep turning the Doll Hand Puppet to completely air dry all sides.
  • Use a soft bristle grooming brush to remove any water spots and to freshen the fabric or fur. Please remember to only use a soft bristle brush and to brush in the same direction as the fabric, fur or grain otherwise you will pull the fabric or fur and damage your puppet,
  • If your puppet has long fur, a soft bristle brush will help to restore the fur.
  • When brushing you must brush with the fur or fabric grain, please do not brush against the fabric or fur grain this will damage the fabric.
  • You must make certain that the Doll Hand Puppet is completely dry to avoid bacteria build up in the fabric or fur.

By carefully looking after your Flat Friend® Doll Hand Puppet you will have many years of joy. Remember to always love your Flat Friend® Doll Hand Puppet, otherwise it will feel sad and neglected!

DO NOT:

  • Wash your Doll Hand Puppet in a washing machine.
  • Plunge or submerge your Doll Hand Puppet in water.
  • Tumble Dry your Doll Hand Puppet.
  • Wring or twist your Doll Hand Puppet.
  • Place your Doll Hand Puppet near or on a heater because your puppet will burn!
  • Hang your Doll Hand Puppet on a washing line because the sun, heat and hanging will make it lose its shape.
  • Use a hard or harsh bristle brush to brush the velour, fur or hair, please remember to be gentle and brush your Doll Hand Puppet with love and care, otherwise you will hurt and damage your loved Puppet.

Washing the clothing used for your doll hand puppet;

  • You can use a washing machine to wash the clothing.
  • Use cold water.
  • Use a small drop of a non-enzyme, delicate wool-wash.
  • The spin speed must not exceed 900, for best results use 600 or drip/dry.
  • Hang the doll clothing in the shade on a washing line, otherwise the sun will change the colour or damage the fabric.
  • If the clothing is drip/dry, the doll clothing will not need to be ironed.
  • Make certain that the clothing is completely dry before packing the clothes or dressing your doll hand puppet with the clothes.
  • Do not iron.