We Cancel Your Order - Product is out of stock and no longer available
We may cancel Your Order if the Product is not available. We will notify you if this is the case and refund any payment that you have made.We will usually refund any money received from you using the same method originally used by you to pay for the Product. You Cancel Your Order - Product is Not Faulty
If you wish to cancel your order please contact our Customer Service Team on email@example.com
No cancellation fees apply, if the item has not been packed or despatched. Once an order has been packed or dispatched it may not be cancelled.
If you have changed your mind about the product after it has been packed or despatched, you must return the product to Flat Friends, once Flat Friends has received the product back and as long as it is in good condition, you will be refunded less delivery and handling charges.
If you receive any Products that you are unhappy with, you may return the item to Flat Friends within 30 days of receiving it and we will offer you a store credit or refund for the purchase price of the item less handling and delivery charges. The purchase price is the amount you paid for the Product and does not include any delivery costs and handling costs. If you wish to exchange a Product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply. All items returned to us must be returned in the original condition - unused and unwashed.
We will not be able to accept any items for return which are not in the original condition and with the original packaging.
You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as Flat Friends is not liable for any items lost in the post.
If you have received a Product which is faulty or defective please contact us at firstname.lastname@example.org
Under Flat Friends' policy for defective or faulty items (please refer to section “faulty products” for more information: you may return your Products to us if the Products (among other things):
- are or become faulty through no fault of your own;
- are not fit for a stated purpose or a purpose you made known to our sales staff; or
- don't match the description for them.
Any Product returns must be made within a reasonable period of time and you will be asked for proof of purchase. In the event of items determined defective or faulty by the Flat Friends returns staff, Flat Friends will cover postage costs for products that are deemed to be faulty. We apply strict quality control when manufacturing. Flat Friends has not had any returned products since we started in 1996. This is the peace of mind we offer you!